Once an order is placed on www.cherieatthebeach.com, it is immediately sent to our trusted production partners for processing. Due to the on-demand nature of our products, we regret to inform you that cancellations are not accepted once an order has been placed.

We do not accept returns or exchanges because the products ordered are made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

The delivery time is determined by multiple factors, including but not limited to:

The product ordered
The print location
The destination country
The size of the order
The status of the network
The shipping method

Please bear in mind that the estimated delivery date shown when placing the order includes:

Fulfillment time: the time to create your products, which depends on the product.
Shipping time: the time to deliver from the print partner to the delivery address, which depends on the production country, delivery country, shipping method selected, the status of the network, and other factors.

The estimated delivery dates are indicative and do not constitute a guarantee. For high volumes, complex formats, certain countries, or special circumstances delivery times might vary.

If the order is in status "Shipped" and it is past the max estimated delivery date, please check the tracking link for your order, as well as the order status and history.

If there are recent updates in the tracking history, please wait for a few more days before you reach out to us and continue to monitor the updates.

The estimated delivery date provided is based on information from carriers and is not a guarantee.

For international shipments, there may be several days in between tracking updates due to customs clearance processes.

If you believe your order is lost and it meets the following criteria, get in touch and we'll be happy to send a replacement order:

The address provided is correct and complete.
You’ve contacted your local post office or the shipping carrier to locate the order.
The order is not marked as delivered by the shipping carrier.
It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 30 days to the carrier from the Estimated Delivery Date), and
There were no recent updates made by the shipping carrier in the tracking link.

For the order to be considered lost, we might first need to confirm this with the shipping provider.

The order is marked as "Delivered" but you haven't received it. The most likely situation here is that the package has been delivered at the door, or received by someone else at the address. After this, we request you to check further for any delivery notes or more information from the shipping carrier.

As it is not possible to verify whether you’ve not actually received your order, we will not be able to provide a refund or a free replacement order if the tracking link indicates that the shipment was delivered.

While fulfillment generally takes place in the country in which it was ordered, we do sometimes fulfill and deliver cross-border orders when local production is not available.

Customs fees may apply based on local regulations when we ship internationally across borders. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.

If your order was damaged in transit/is defective get in touch directly within 48 hours of delivery and provide:

• A brief description of the issue.

• How the order was packaged upon arrival.

• Photos of the damaged item(s) and packaging (both the exterior and interior, including inserts).

Clear photos help us quickly resolve the issue and send a replacement. This information is essential for our internal process and allows us to work with our production and shipping teams to prevent future occurrences.

I want you to love your print or product, so if there’s any issue with the quality, reach out within 48 hours of receiving it, and I’ll make it right.

If the issue is validated with trusted production partners, I’ll send you a complimentary replacement as quickly as possible. If a replacement isn’t feasible or time-sensitive, let me know, and I’ll issue a refund. You will still need to have your defective order validated, however.

Please note: Minor colour variations can happen due to the nature of printing process and are considered within normal tolerance levels.